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General Terms and Conditions

📄 General Conditions of Sale – Zenycar

Last updated: June 30, 2025
Publisher: Zenycar, SAS with capital of [] €
SIRET: [] – Head office: [address]
📧 hello@zenycar.com – 🌐 www.zenycar.com

1. Purpose

The purpose of these General Terms and Conditions of Sale (GTC) is to define the terms and conditions for reserving vehicles via the Zenycar platform (website or mobile application).
Zenycar acts as a broker, connecting users with partner professional rental companies.

2. Services offered

Zenycar allows:

  • Consulting "all-inclusive" vehicle rental offers

  • Online booking with secure payment

  • Receipt of a rental voucher to present to the partner rental company

3. How the reservation works

Reservations are made in a few steps:

  1. Choice of location, dates and type of vehicle

  2. Displaying available offers

  3. Online payment via our secure system

  4. Receive confirmation by email and/or in the app

The final rental contract is established between the customer and the partner rental company when the vehicle is collected.

4. Rates and payment

All prices displayed are inclusive of VAT and include:

  • Comprehensive insurance (CDW, TP, civil liability, etc.)

  • Total deductible repurchase (€0 fees in the event of an accident or theft)

  • 24/7 assistance, tire, window and roof protection

Payment is made in full at the time of booking.
No hidden fees will be charged by Zenycar.

5. Modification / Cancellation

  • Free cancellation up to 48 hours before the pick-up date (except for non-cancellable offers indicated).

  • In case of late cancellation or no-show, no refund is guaranteed.

  • Requests should be sent to: hello@zenycar.com

6. Liability

Zenycar acts as an intermediary and does not supply the vehicles directly.
The customer agrees to respect the rental company's conditions, in particular:

  • Present a valid driver's license

  • Be of the minimum age required

  • Provide a credit card in the driver's name if required

Zenycar cannot be held responsible:

  • In the event of refusal of rental by the partner

  • In case of a problem occurring after the vehicle has been taken over

7. Personal data

Data is collected in compliance with the GDPR, for the purposes of managing reservations, customer service, and sending commercial information if you have consented.
You can exercise your rights at any time via: dpo@zenycar.com

8. Disputes – applicable law

In the event of a dispute, an amicable solution will be sought as a priority.
Failing this, the courts of the registered office of Zenycar will have jurisdiction.
French law is applicable.

9. Contact

For any questions or complaints:
📧 hello@zenycar.com
📞 [Your support number]
🌍 www.zenycar.com

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